Privacy Policy
DON Roofing & Exterior is committed to protecting your personal Information
and being transparent about how we use it. This Privacy Policy explains what data
we collect, how we use it, and your rights regarding that data. By using our website or
contacting us, you agree to the practices described below.
1. Information We Collect
When you interact with our website, fill out a contact form, request a quote, or communicate
with us directly, we may collect the following personal information:
● Full name
● Phone number (including mobile number, if provided)
● Email address
● Property address or service location
● Details about your roofing or exterior project
We also collect non-personal data automatically through analytics tools, including browser
type, pages visited, time spent on the site, and referring URLs. This information is used in
aggregate to improve our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
● Responding to inquiries and scheduling appointments
● Providing estimates, service details, and project updates
● Communicating about your project via phone, email, or text message (where you have
opted in)
● Enhancing your experience on our website
● Maintaining business records as required by law
● Complying with applicable legal obligations
We will not use your information for purposes incompatible with those listed above without
first obtaining your consent.
3. SMS & Text Messaging
By providing your mobile phone number and expressly consenting to receive text messages —
through a form submission, verbal agreement, or another documented opt-in method — you
agree to receive SMS communications from DON Roofing & Exterior. These messages may
include:
● Appointment confirmations and scheduling reminders
● Project status updates and inspection notifications
● Estimates and follow-up communications related to your inquiry
● Customer service responses to your requests
Message Frequency & Rates
Message frequency varies based on the nature of your project and communication preferences.
Message and data rates may apply. Standard carrier rates for SMS and data usage set by your
mobile providers apply to all messages sent and received.
How to Opt Out
You may opt out of SMS communications at any time. To stop receiving text messages, reply
STOP to any message you receive from us. You will receive one final confirmation message, and
no further SMS messages will be sent to your number.
You may also opt out by contacting us directly at the email or phone number listed in the
Contact section of this policy.
How to Get Help
If you need assistance, reply HELP to any text message, or contact us at
OFFICECLT@DONROOFINGUSA.COM. Additional carrier support is available through your
mobile provider.
Mobile Data & Third-Party Sharing
Mobile opt-in data — including your phone number and SMS consent — will never be shared
with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes.
This prohibition applies regardless of any other data-sharing practices described in this policy.
The only exceptions are service providers who assist us in operating our SMS program (such as
messaging platforms), who are contractually bound to use your information solely for that
purpose, and disclosure required by law or legal process.
4. Third-Party Sharing
We do not sell your personal information. We may share your data with trusted third-party
service providers who assist us in operating our website and delivering services — such as
scheduling software, email platforms, or customer relationship management tools. These
providers are authorized to use your information only as needed to perform services on our
behalf.
We may also disclose your information when required to do so by law, in response to a
subpoena or court order, or to protect the rights, property, or safety of DON Roofing & Exterior,
our customers, or the public.
We do not share personal information with unaffiliated third parties for their own marketing
purposes.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve functionality and analyze
how visitors interact with our site. Cookies are small text files stored on your device by your
browser.
We use cookies to:
● Remember your preferences and settings
● Understand how visitors navigate the site (via analytics tools)
● Improve site performance and user experience
You may disable cookies in your browser settings at any time. Note that some features of our
website may not function properly if cookies are disabled. We do not use cookies to collect
sensitive personal information or track you across unaffiliated websites.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal
information from unauthorized access, disclosure, alteration, or destruction. These measures
include secure data transmission protocols, limited internal access to personal information, and
regular review of our security practices.
However, no method of transmission over the internet or electronic storage is completely
secure. While we strive to protect your information, we cannot guarantee its absolute security.
If you have reason to believe that your interaction with us is no longer secure, please contact us
immediately.
7. Your Rights
You have the right to:
● Access — Request a copy of the personal information we hold about you
● Correction — Request that we update or correct inaccurate information
● Deletion — Request that we delete your personal information, subject to any legal
retention obligations
● Opt-Out of SMS — Withdraw consent for text messaging at any time by replying STOP or
contacting us directly
To exercise any of these rights, please contact us using the information in the Contact section
below. We will respond to your request within a reasonable timeframe and in accordance with
applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, or legal requirements. When we make material changes, we will update the "Last
Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes constitutes your acceptance of
the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a
privacy concern, please reach out to us:
Company: DON Roofing & Exterior
Email: OFFICECLT@DONROOFINGUSA.COM
Phone (Charlotte): 704-916-9568
Phone (Greensboro): 336-355-8314
Terms & Conditions: SMS/MMS Text Messaging Program
1. Introduction
By opting in to receive SMS/MMS messages from DON Roofing LLC you agree to these Terms and Conditions.
2. Program Description
DON Roofing LLC. utilizes SMS/MMS communication to ensure prompt responses to quotes, estimates, and service inquiries. Our program features text messaging for inquiries about our services, scheduling and confirming appointments, requesting feedback, sharing project updates, sending reminders, promoting offers, and providing other information regarding our roofing services.
3. Message Frequency & Charges
Message frequency may vary. Message and data rates may apply. Check with your mobile carrier for applicable rates.
4. Consent
Consent to receive SMS/MMS messages is not a condition of any purchase. You may opt out at any time as described below. This program is available only to individuals who are the account holder or have the account holder's permission to enroll the phone number provided.
5. Opt-Out
To opt out of receiving messages, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any SMS/MMS you receive. You may also contact our office at (704) 916 9568 to unsubscribe.
6. Support
For assistance or more information, reply HELP to any SMS/MMS message or contact our office at (704) 916 9568.
7. Privacy
Your information will be treated in accordance with our Privacy Policy. Mobile opt-in information and phone numbers collected through this program are not shared with third parties or affiliates for their marketing or promotional purposes. We encourage you to review our full Privacy Policy for details on how your information is collected and used.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting.
9. Contact Us
For any questions about these Terms and Conditions or the SMS/MMS program, please contact our office at (704) 916 9568.